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CORONAVIRUS - INFORMATION FOR PATIENTS

If you or a household member have symptoms or have been in contact with someone who has been diagnosed with the virus please contact NHS111 for further advice and follow this link for all new information regarding the Coronavirus:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Please see the below link for support available in Milton Keynes during this pandemic:

Covid-19 support and information for families

Please see below link for advice for parents:

Covid-19 advice for parents

Please see below link for information about self-care and community resources

Covid-19 self care and community resources

Please see below link for information about vulnerable service contacts

Covid-19 vulnerable service contacts

Please see below link for information about Ramadan during pandemic

DUK urges stay fighting fit during Ramadan

For the Dementia Information Services, see the flowing link:

Services Information Sheet MK - Coronavirus

Please see the link below to get mental health support during the pandemic

Supporting mental wellbeing apps and resources

Please see below for bereavement information during the pandemic

Bereavement Support Information

Domestic Abuse Support – Useful Information:

We understand that the current lockdown can be a difficult time for individuals and families. We want to share details of some local and national support services that may be of use to you:

Samaritans – 24 hour listening support 116 123

ARC (Drug and Alcohol Services) 01908 250730 (Monday - Friday 9-5)

MK-Act Domestic Abuse Services 0344 375 4307  (Monday-Friday 9-5) or

The national domestic abuse helpline 0808 2000247 (24 hour helpline)

Money Lifeline (Debt Services) 0300 1235 198 (office hours, answer phone after)

      Citizen Advice Bureau 01908 604475 (Tuesday’s, Wednesday’s and Thursday’s)

For young people:

Young minds Parents helpline 0800 802 5544

Young person in crisis text YM to 85258

Childline 0800 1111

British Sign Language Support - BSL Health Access service is being provided free of charge to medical services/deaf people at this time via a video relay interpreter. The website link is: https://www.bslhealthaccess.co.uk/


GP PATIENT SURVEY

Some patients registered at this GP practice will soon be invited to take part in a national survey about their experiences of local NHS services. It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible. It is really important that we hear your views, even if you have received a questionnaire like this before. Your response will help us to improve GP practices and other local NHS services so they better meet your needs. Visit www.gp-patient.co.uk to find out more.


 

The NHS APP is now available at this surgery. Please see the Further Information column for more details



If you are struggling to make arrangements to get to an appointment, we have been advised of a local community car service. For more information please call 01908 670309 or email sarah.thurstans@volunteeringmatters.org.uk

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Booking Of GP Appointments

 Ashfield Medical Centre use a Triage Appointment System.

Calls made between 08:00 and 10:00 will receive a telephone call back from a GP who will book an appointment as necessary. All over 75's and under 1's will automatically be booked an appointment.


Do you need medical attention fast, but it's not an emergency? Please use the 111 Service. To get more information, please see our 'When we are closed/111 service' section on our 'Opening Times' page.


If you need help/advice with a certain medical problem, please see below for some 'Useful Links'.


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Data Protection Policy

Data Protection Policy



 
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