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CORONAVIRUS - INFORMATION FOR PATIENTS

If you or a household member have symptoms or have been in contact with someone who has been diagnosed with the virus please contact NHS111 for further advice and follow this link for all new information regarding the Coronavirus:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Please see the below link for support available in Milton Keynes during this pandemic:

Covid-19 support and information for families

Please see below link for advice for parents:

Covid-19 advice for parents

Please see below link for information about self-care and community resources

Covid-19 self care and community resources

Please see below link for information about vulnerable service contacts

Covid-19 vulnerable service contacts

Please see below link for information about Ramadan during pandemic

DUK urges stay fighting fit during Ramadan

For the Dementia Information Services, see the flowing link:

Services Information Sheet MK - Coronavirus

Please see the link below to get mental health support during the pandemic

Supporting mental wellbeing apps and resources

Please see below for bereavement information during the pandemic

Bereavement Support Information

Domestic Abuse Support – Useful Information:

We understand that the current lockdown can be a difficult time for individuals and families. We want to share details of some local and national support services that may be of use to you:

Samaritans – 24 hour listening support 116 123

ARC (Drug and Alcohol Services) 01908 250730 (Monday - Friday 9-5)

MK-Act Domestic Abuse Services 0344 375 4307  (Monday-Friday 9-5) or

The national domestic abuse helpline 0808 2000247 (24 hour helpline)

Money Lifeline (Debt Services) 0300 1235 198 (office hours, answer phone after)

      Citizen Advice Bureau 01908 604475 (Tuesday’s, Wednesday’s and Thursday’s)

For young people:

Young minds Parents helpline 0800 802 5544

Young person in crisis text YM to 85258

Childline 0800 1111

British Sign Language Support - BSL Health Access service is being provided free of charge to medical services/deaf people at this time via a video relay interpreter. The website link is: https://www.bslhealthaccess.co.uk/


GP PATIENT SURVEY

Some patients registered at this GP practice will soon be invited to take part in a national survey about their experiences of local NHS services. It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible. It is really important that we hear your views, even if you have received a questionnaire like this before. Your response will help us to improve GP practices and other local NHS services so they better meet your needs. Visit www.gp-patient.co.uk to find out more.


 

The NHS APP is now available at this surgery. Please see the Further Information column for more details



If you are struggling to make arrangements to get to an appointment, we have been advised of a local community car service. For more information please call 01908 670309 or email sarah.thurstans@volunteeringmatters.org.uk

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Booking Of GP Appointments

 Ashfield Medical Centre use a Triage Appointment System.

Calls made between 08:00 and 10:00 will receive a telephone call back from a GP who will book an appointment as necessary. All over 75's and under 1's will automatically be booked an appointment.


Do you need medical attention fast, but it's not an emergency? Please use the 111 Service. To get more information, please see our 'When we are closed/111 service' section on our 'Opening Times' page.


If you need help/advice with a certain medical problem, please see below for some 'Useful Links'.


Choose Well

Introduction
If you are feeling unwell but you are not sure of the best course of action to take, then our simple Choose Well guide will help you decide. There are a range of local NHS services to choose from and you don't always need to see a GP or go to A&E.

Self Care - This is the best choice to treat very minor illnesses, ailments and injuries. A range of common illnesses and complaints can be treated with a well stocked medicine cabinet and plenty of rest. Click here for more information about self care

111 Service - This is a new NHS telephone number being introduced to help make it easier for you to access local health services.  You can now call 111 when you need medical help fast, but it is not a 999 emergency.

You will be assessed, given advice and directed straightaway to the local service that can help you best.  That could be A&E, an Urgent Care Centre or Minor Injuries Unit, an out of hours GP, community nurse, emergency dentist or a late opening pharmacist.

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year.  Calls from landlines and mobile phones are free.

Pharmacy - Your local chemist can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without having to wait for a GP appointment or go to your A&E. Click here for more information about your local Pharmacies

GP services - Your GP can help if you have an illness or injury that won’t go away. Simply make an appointment.   

GP out of hours service - If it’s an emergency and you need care after hours, call your GP surgery and listen to the message which will let you know what to do.

Walk in centres and minor injuries - There are a number of walk in centres in the area. Click here for more information.

Accident and Emergency - An emergency is a critical or life-threatening situation, and A&E departments or the 999 ambulance service should only be used in these situations. Click here for more information. 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website