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CORONAVIRUS - INFORMATION FOR PATIENTS

If you or a household member have symptoms or have been in contact with someone who has been diagnosed with the virus please contact NHS111 for further advice and follow this link for all new information regarding the Coronavirus:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Please see the below link for support available in Milton Keynes during this pandemic:

Covid-19 support and information for families

Please see below link for advice for parents:

Covid-19 advice for parents

Please see below link for information about self-care and community resources

Covid-19 self care and community resources

Please see below link for information about vulnerable service contacts

Covid-19 vulnerable service contacts

Please see below link for information about Ramadan during pandemic

DUK urges stay fighting fit during Ramadan

For the Dementia Information Services, see the flowing link:

Services Information Sheet MK - Coronavirus

Please see the link below to get mental health support during the pandemic

Supporting mental wellbeing apps and resources

Please see below for bereavement information during the pandemic

Bereavement Support Information

Domestic Abuse Support – Useful Information:

We understand that the current lockdown can be a difficult time for individuals and families. We want to share details of some local and national support services that may be of use to you:

Samaritans – 24 hour listening support 116 123

ARC (Drug and Alcohol Services) 01908 250730 (Monday - Friday 9-5)

MK-Act Domestic Abuse Services 0344 375 4307  (Monday-Friday 9-5) or

The national domestic abuse helpline 0808 2000247 (24 hour helpline)

Money Lifeline (Debt Services) 0300 1235 198 (office hours, answer phone after)

      Citizen Advice Bureau 01908 604475 (Tuesday’s, Wednesday’s and Thursday’s)

For young people:

Young minds Parents helpline 0800 802 5544

Young person in crisis text YM to 85258

Childline 0800 1111

British Sign Language Support - BSL Health Access service is being provided free of charge to medical services/deaf people at this time via a video relay interpreter. The website link is: https://www.bslhealthaccess.co.uk/


GP PATIENT SURVEY

Some patients registered at this GP practice will soon be invited to take part in a national survey about their experiences of local NHS services. It covers issues that concern patients, such as access to care and satisfaction with treatment. If you receive a questionnaire, please help NHS England by filling it in as soon as possible. It is really important that we hear your views, even if you have received a questionnaire like this before. Your response will help us to improve GP practices and other local NHS services so they better meet your needs. Visit www.gp-patient.co.uk to find out more.


 

The NHS APP is now available at this surgery. Please see the Further Information column for more details



If you are struggling to make arrangements to get to an appointment, we have been advised of a local community car service. For more information please call 01908 670309 or email sarah.thurstans@volunteeringmatters.org.uk

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Booking Of GP Appointments

 Ashfield Medical Centre use a Triage Appointment System.

Calls made between 08:00 and 10:00 will receive a telephone call back from a GP who will book an appointment as necessary. All over 75's and under 1's will automatically be booked an appointment.


Do you need medical attention fast, but it's not an emergency? Please use the 111 Service. To get more information, please see our 'When we are closed/111 service' section on our 'Opening Times' page.


If you need help/advice with a certain medical problem, please see below for some 'Useful Links'.


When We Are Closed

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It's not a 999 emergency, but you need medical help fast?
There is now a 111 number to call.

 

What is 111?

It is a new NHS telephone number that has been introduced to help make it easier for you to access local health services.  You can now call 111 when you need medical help fast, but it is not a 999 emergency.

You will be assessed, given advice and directed straightaway to the local service that can help you best.  That could be A&E, an Urgent Care Centre or Minor Injuries Unit, an out of hours GP, community nurse, emergency dentist or a late opening pharmacist.

You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year.  Calls from landlines and mobile phones are free.

There is a typetalk service (18001 111) for the deaf and hard of hearing.

Why should I use it?

NHS 111 is a fast and easy way to get the right help - wherever you are, and whatever the time. So use your phone, not your feet. Using NHS 111 could save you valuable time by sign posting you to the appropriate service.

It can also help us free up 999 and local A&E departments so that they can focus on emergency cases.

How does it work?

111 will get you through to a team of highly trained advisers, who are supported by experienced nurses.  They will ask you questions to assess your symptoms, and give you the health care advice you need or direct you to the right local service.  The NHS 111 team will, where possible, book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded.  All calls and the records we create are maintained securely, and will only be shared with others directly involved in your care.

When do I use it?

You should use the NHS 111 service if:

  • You need medical help fast, but it is not a 999 emergency.
  • You think you need to go to A&E or another NHS urgent care service.
  • You don't know who to call for medical help or you don't have a GP to call; or
  • You require health information or reassurance about what to do next. 


For less urgent health needs, you should still contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific number to call when you are concerned about your condition, please continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

For more information please visit www.nhs.uk/111

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website